Refund policy

Thank you for choosing and trusting Umair Perfume. To maintain the highest standards of quality, safety, and hygiene for our products, please review our refund and exchange guidelines:

• No Returns or Exchanges After Opening

  Due to the nature of perfumes as personal care products that rely on strict storage and quality control, we are unable to accept returns or exchanges once the item has been opened, unsealed, or used.

• Damaged or Defective Items

  If your order arrives damaged or with a manufacturing defect (such as a leaking bottle or faulty sprayer), we will gladly resolve it for you. Please contact us via WhatsApp at 01033281885 within 24 hours of receiving your shipment.

  Please provide: – Your order number

  – Clear photos/videos of the product and packaging

  – A brief description of the issue

  Our team will review your request immediately and arrange a replacement at no extra charge.

• Inspection Upon Delivery

  Through our shipping partner (Bosta), you have the option to inspect the package upon arrival in the presence of the courier before final payment.

• What Counts as Opened?

  Any perfume box with a broken seal, missing cellophane wrap, or open packaging will be considered opened and non-eligible for return or exchange.

• Guaranteed Quality & Inspection

  Every bottle of Umair Perfume is checked and carefully packaged prior to dispatch to ensure it reaches you in perfect condition.

• Order Confirmation

  Placing an order on our website confirms your agreement with the terms of this policy.

If you have any questions, our support team is always ready to assist you at umairperfum@gmail.com or via WhatsApp.

Thank you for being a valued part of the Umair Perfume journey!